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BBB's Biggest Consumer Scams of 2016

December 25, 2016


Con artists posing as IRS agents and threatening to fine or arrest consumers over phony tax debts topped the Council of Better Business Bureau's list of top scams in 2016 for the second year in a row.


The scam accounted for roughly one of every four consumer complaint reports to the BBB Scam Tracker, the national watchdog agency said Thursday in its annual ranking of unscrupulous schemes across the U.S. The rankings are based on more than 30,000 reports this year.


Police raids in Mumbai, India in October shut down some suspected IRS scam calling sites after scammers victimized at least 6,400 U.S. people nationwide by stealing more an estimated $36.5 million. The number of complaints dropped after the raids, but that still left a number of criminals trying their best to swindle taxpayers by impersonating the IRS on the phone.


Fake debt collection claims (8%) and phony announcements of sweepstakes wins, prizes or gifts (7%) maintained their hold on the next two spots in the scam ranking for the second consecutive year. Like the IRS scammers, crooks running the debt schemes often demand payment for non-existent utility or credit card bills. Sweepstakes scammers, meanwhile, announce what seems to be news of a financial windfall — and then seek a purported tax payment or other fees as a condition to get the never-to-arrive winnings.


New to the list in 2016: Online purchase scams, taking the list's fourth spot (6%). In some cases, online websites offering sales of gifts or other goods are completely phony. Other times, they feature counterfeit goods. Either way, unsuspecting consumers can get burned.


Employment scams, which round out the list's top five (6%), are among the most insidious frauds. Scammers typically place online job ads that offer generic positions and often feature purported work-from-home options. Typically, consumers who respond to the ads are 'hired,' and then asked for personal information, including Social Security numbers. Then the information is used for identity theft.


Although it's impossible for consumers to keep track with all suspected schemes, the BBB offers precautionary measures to avoid becoming a scam victim. Never send money to anyone you haven't met in person. Don't click on online links or open attachments in unsolicited emails. Don't believe everything you see, even if an email or website looks genuine. Never buy online unless the transaction is secured by using "https" in the URL. Be cautious when dealing with anyone you've met online. Never share personal identifying information with someone who contacts you via unsolicited emails or calls. And don't be pressured to act immediately.


Adapted from USA Today.

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